OUR WAY OF WORKING
Customer satisfaction is our main priority. We strive to deliver the biggest quality and the biggest smiles. As such we have some guideline we adhere to to ensure both parties are happy with the process.
Everything we do we do in agreement with you and communication is key, from the very first contact to the final delivery.
Below are the most important points, what we require and what you can expect from us.
Communication is key. As such we ask you to provide us with as much information possible.
What do we need?
Models that require painting
Tabletop or Premium quality?
What colors and/or theme?
As much reference photos you might have
Do we need to order or assemble your models?
Do you want any conversion work?
After the order has been confirmed by both parties, we will send an invoice with all the details, the final quote and an estimate timeline.
I will need a 50% non-refundable deposit before I schedule the order.
After the project is finished I will send a final request for the other 50%. Once received I will ship the miniatures.
If the final payment is not fulfilled within 2 weeks of the request without a good reason Tabletop Owlbears will take ownership of the models.
Crypto (Bitcoin, Ethereum, Nano, Cardano)
Once the project has started I will send an update with pictures twice a week.
Small adjustments can be made during during these review moments.
If too many changes are requested or the impact is too big it may affect the price.
After project is finished and final payment is made I strive to ship within 48 hours. If there is a delay I will always provide you with an update.
Miniatures will be safely packaged in bubble wrap and shipped with tracking.
Shipping costs depends on your location. We are not responsible for import taxes.